CUSTOMER SUPPORT AND SERVICE
If you require any assistance please telephone us on +44 (0)7775 099 363, or email: sam[@]augustushare.com. We will aim to get back to you as soon as possible.
CANCELLATION OF AN ORDER
You can cancel your order at any time. If the goods have been dispatched already then you have 2 weeks to return your order to receive a refund. We cannot however refund any postage costs, either to send your order out or to receive it back.
We hope you that will be delighted with your Augustus Hare products. However, if you are unhappy with an item for any reason it can be returned to us. Items should be returned within 2 weeks if you
would like a refund. The items need to be in perfect condition and in their undamaged, original packaging. Return postage, packing insurance and direct costs cannot be refunded. Please keep proof of
postage to facilitate claims should goods be lost in transit. We aim to handle all returns or complaints within 2 working days.
DELIVERY TIME AND ZONES
Our aim is for you to receive your products as soon as possible, and we will do our best to deliver it to you within 3 working days, for standard delivery items going to mainland UK. Next day delivery is available on request. Deliveries outside the UK aim to be delivered within 6 working days.
The standard delivery charge for one tie is £3. Shipping is free within the UK for orders of two or more ties. Shipping to outside the UK is £7.
The prices of Augustus Hare products are in Pounds Sterling, inclusive of taxes. The final amount of your order includes the delivery fee in accordance with your chosen delivery option (see Delivery Costs” below).
Any personal information entered in the ordering process will not be passed onto third parties.
Sam Carlisle trading as LooSe EndS
Wyken Hall, Stanton, Bury St Edmunds,
Suffolk, IP31 2DW
VAT no. 929 0446 14